Privacy Policy

We are committed to protecting your privacy online. We appreciate that you do not want the information you provide to us to be distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have over it.

By using this site, you consent to the collection and use of your personal information in accordance with this privacy policy. If you do not agree with the use of your personal information as set out in this privacy policy, or the Terms and Conditions, please do not use this web site.

We reserve the right to change this privacy policy from time to time. If we make material changes to this privacy policy, we will notify you by means of a prominent notice prior to the change becoming effective.

Information we may collect from you

We may collect and process the following information about you:

• information (such as your name, email address, gender, date of birth, photographs, postal address and telephone number) that you provide us, including if you book an appointment for any service, upload or submit any material, contact any service provider or enter into any competition or promotion we may sponsor;
• in connection with an account sign-in facility, your log-in and password details;
• if you decide to grant access to us via a third-party social networking site such as Facebook Connect or Google, we may also collect personal information that is already associated with such site;
• the content of any communications you send to us, for example, to report a problem or to submit queries, concerns or comments regarding this web site or its content;
• any search terms you looked up and results that you selected;
• friend or contact lists that you may provide to us by connecting your computer, mobile device, or third-party social network accounts;
• information from surveys that we may, from time to time, run on this web site, if you choose to participate in them;
• geographical location so that we can provide you with information about the services provided by businesses near to your location; and
• other information from your use of this web site, including the type of internet browser or mobile device you use, any website from which you have come to the site and your IP address (the unique address which identifies your computer or mobile device on the Internet) and your operating system, which are automatically recognized by our web server.

We do not collect any Special Categories of Personal Data about you, such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

We may record and monitor telephone calls for training and quality control purposes as well as to verify the details of any contract we may agree with you over the phone.

Your name, as well as any photo you submit, any services or any businesses that you book appointments with and any recommendations you make, can be publicly displayed as part of your profile. Appointments booked will also be publicly displayed on the applicable service provider's profile.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

ring into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message.

Subject to receiving your consent, we may also use your personal information to notify you of new products or services and special offers we think you may be interested in, and share your personal information with carefully selected third parties so they can send you information directly which you may find useful regarding their products and services although, such third parties may have their own privacy policies and we are not responsible for how those third parties use your personal information. However, you will only receive these communications where you consented to receive such communications either at the point of registration or at any point after. You can unsubscribe from such communications at any time.

Information sharing

We may disclose aggregate statistics about visitors to this web site, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

We may disclose your personal information to any of our affiliates, service providers, or to our agents or sub-contractors who assist us in providing the services we offer through this web site, processing transactions, booking appointments for the services, fulfilling requests for information, receiving and sending communications, updating marketing lists, analyzing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your personal information to the extent necessary to perform their functions and will be required by us to implement measures to protect your personal information.

In the event that we undergo a reorganization or are sold to a third party, you agree that any personal information we hold about you may be transferred to that reorganized entity or third party.

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cybercrime or to protect this web site or the rights, property or personal safety of any person.

Cookies

Cookies are small pieces of information which are issued to your computer or mobile device when you visit a website or access or use a mobile application and which store and sometimes track information about your use of this web site. A number of cookies we use last only for the duration of your session and expire when you close your browser or exit this web site. Other cookies are used to remember you when you return to this web site and will last for longer.

Public forums

The information you contribute through this web site is public, including your reviews, photos, comments, which Service Providers you add as favorites, and your friend lists. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and consider carefully before disclosing your personal information.

Security and storage of your personal information

We place great importance on the security of our users' personal information. We have security measures in place to help us protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Contacting us

Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by email to [email protected].

Updated: June 26, 2023.